Our policy on delivery and returns is outlined in the Kirei Home Page of Etsy. In summary:
Shipping
The time we need to prepare an order for shipping varies. For details, please click on BUY NOW for individual items.
Estimated shipping times: United Kingdom: 1-3 business days
We do our best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
Payment options
For detail please click on BUY NOW for individual items
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
We gladly accept returns. Please contact me within 14 days of delivery, Items need to be shipped back within 30 days of delivery
We don’t accept exchanges or cancellations. But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Delivery Information
We are happy to offer delivery in and around Surrey area. Please email your postcode for a quote.
Alternatively, you are more then welcome to view/collect direct from Guildford (Surrey) or arrange for courier collection.
We recommend www.anyvan.com for competitive courier prices. Please feel free to contact us if you have any questions or queries regarding any item 🙂